MyChart Bedside FAQs

If you would like to use a hospital-issued tablet during your stay and there is no tablet in your hospital room, ask a nurse for a Bedside tablet.

To activate the tablet, open Bedside and enter the patient’s date of birth and an activation code. You may have received this code in an email or text message, or from a nurse. You can also find this code in your MyChart health feed.

After you activate the tablet, you’ll create a 4- to 10-digit PIN. You’ll use this PIN each time you log into Bedside on the tablet. Each person with authorized access to the patient’s MyChart account will have their own profile on the Bedside tablet and can set up their own PIN.

Hold the tablet in landscape mode (sideways) for the best view of the Bedside app. Scroll through menu items on the left side of the screen to see information about the hospital stay, along with links to helpful resources.

Yes, you will enter your PIN to use the Bedside tablet throughout your child’s stay. To protect the privacy and security of your information, you will automatically be logged out of the tablet after 15 minutes of inactivity. You will be required to enter your PIN again to use the tablet.

You will have 5 chances to enter your correct PIN before being locked out of Bedside. Your nurse will be able to help you reset your PIN.

To turn the hospital-issued tablet on, press and hold the Power/Lock Key for a few seconds. When the tablet turns on, the home screen appears. Do not power off/turn the tablet off. If the tablet needs to be charged, ask a member of your hospital care team for help.

To control the volume, unlock the device and press the volume keys on the top side of the tablet (next to the power button). Pressing the volume keys will open a popup sound menu on the tablet screen that you can also adjust with your finger by scrolling up or down. If you still cannot hear after adjusting the volume, please ask a care team member for assistance.

If you need to view the Bedside tablet in Spanish, go to the tablet home screen using the square button at the bottom of the screen. Select the settings icon in the top righthand corner of the tablet’s home screen to view the tablet settings.

Scroll to the bottom of the Settings menu on the left of the Settings screen and select “Language”. The first entry in the Languages screen is the language currently being used for the Bedside tablet, “English (United States)”.

If “Español (Estados Unidos)” is not already listed as a language to select from, click the “Add language” option. This shows a list of all the available display languages you can use on the tablet. Select “Español (Estados Unidos)” as your preferred language. You will be returned to the Languages screen where “Español (Estados Unidos)” is instantly added to the languages list.

Tap and hold the “Español (Estados Unidos)” option and drag it to the top of the languages list. You should see the tablet language automatically change from English to Spanish.

Note: MyChart Bedside is only available in English and Spanish.

Tell a hospital care team member about any issues with the tablet so that they can help.

No. Only the apps that are preloaded on the tablet can be used. The tablet is not setup to download apps.

To protect patient information, the hospital-issued tablets do not have access to the internet except for specific Bedside features.

The Bedside tablet is the property of Children’s Health and must stay in the patient’s room during their hospital stay. The tablet will not work outside the hospital. If you accidentally take the tablet home, please return it to our Security desk. You are responsible to pay for any loss of or damage to the tablet.

MyChart Bedside is free to use during a hospital stay, whether you use a personal mobile device or a hospital tablet.

No. You can use one of our hospital-issued tablets to use MyChart Bedside. If you already have a Children’s Health MyChart account, use the Children’s Health app or the MyChart mobile app on your personal device to see information shared in Bedside.

If you access Bedside from your phone, you will automatically see the Bedside view when you go to the admitted patient’s profile from your preferred app.

Bedside is available for patients and their proxies while the patient is admitted in the hospital.

To use the hospital-provided tablet, the patient must enter a PIN and family members with approved access must enter their own PIN.

A proxy is a family member or caregiver serving as the patient’s legal guardian who has been verified by the Health Information Management Department at Children’s Health to have access to the patient’s health information.

MyChart Bedside provides real-time information during a patient’s hospital stay. It can only be accessed during an inpatient visit.

MyChart includes outpatient records and can be accessed any time.

If you already have a Children’s Health MyChart account, you can use MyChart Bedside in the Children’s Health app on your personal device.

Learn more about the benefits of MyChart.

Bedside shows results of tests administered during a hospital stay. Some test may take days or weeks before we have results. You can find available test results in the My Health section.

If you have a question about a test result, ask your hospital care team. If your nurse cannot answer your question, they will either make sure that it’s answered during daily rounds or will ask your doctor to speak with you.

You cannot print from the tablet. If you access Bedside from the Children’s Health app or the MyChart mobile app, you can print by tapping the 3 dots at the top of the screen.

If the information you see in Bedside does not seem right, or you have a question about what you see, please tell your doctor or nurse care team about your concerns.

All information on the Bedside tablet is erased when you leave the hospital. The clinical information about the hospital stay is stored in the patient’s health record. Any notes, education materials, and health information stored in MyChart Bedside will be available in your Children’s Health MyChart account.

The Bedside home screen contains general information about the current hospital stay. For example, you will see the patient’s last set of vital signs (blood pressure, heart rate, temperature, and breathing rate), a list of problems or diagnoses that are being watched in the hospital, and depending on whether you have proxy access, a current list of the medicines being given in the hospital.

The list of problems/diagnoses on the Home screen comes from information entered by the hospital care team for the current hospital stay. It will not list health concerns that are not being actively watched during this hospital stay. If you do not see a problem/diagnosis listed that you feel should be addressed during the hospital stay, please talk about this with your hospital care team

Happening Soon shows the patient’s daily schedule. You can view events since the patient’s admission date and look ahead for upcoming events such as:

• Scheduled procedures and tests (blood draws, x-rays)

• Medicine administrations

• Upcoming hospital appointments (therapy services, visits from other clinicians)

Drag your finger across the screen to the right to see earlier events. Drag your finger to the left to see future events.

Happening Soon may not include all possible events.

In Taking Care of Me you can learn more about the patient’s current hospital care team. You can see each care team member’s role, photo and biography.

Tap on a photo or name to learn more about a care team member.

I Would Like lets you request comfort items like an extra blanket or services like assistance taking a walk or meal tray removal.

This is not meant for urgent communication with your hospital care team. If the patient needs immediate medical attention, please use the call light at your bed.

My health gives you up-to-date health information at a glance, such as recent vital signs and test results. Select any item in My health to see more information and trends over the hospital stay. When the patient is under the age of 14, only their proxy will see My health.

Tap an education topic to review the education information. If you have reviewed a section of Patient Education and understand it, tap the “I understand” checkmark icon at the end of that section. This will let the staff know that you have reviewed the material and understand it.

If you have questions about a section of your Patient Education, tap the “I have questions” question mark icon at the end of the section. This will let the staff know to speak with you and answer your questions.

Patient Education gives you education resources from your hospital care team so you can learn about the patient’s care or condition on your own as you have time during the stay. These materials may be documents, videos or other resources.

This feature does NOT replace in-person review and education with your nurse and other care team members, nor does it replace the chance to ask questions and share any concerns you may have.

Use Patient Food Ordering to order meals that follow the diet ordered by the patient’s doctor.

• Tap

  Patient Food Ordering

  , then tap the meal you want to order. You can order for the current mealtime (represented by a green dot) or a future meal today or tomorrow.

• Entrees will be listed to choose from. Tap "Categories" in the top right of the screen for more options, including drinks and condiments. The menu is connected to the patient’s diet and allergy information, so you only see items the patient is allowed to eat and drink.

• When you've chosen everything you want for your patient meal, tap "Order Summary."

• On the summary screen, select what time you'd like the meal delivered. To remove an item, use the dropdown on the left of the item to change the number to 0.

• If the order is correct, tap "Schedule Order" and then tap "Schedule" on the pop-up to confirm the order.

• The meal you ordered will be delivered to the patient room.

You can change or cancel your order until 45 minutes before the beginning of that meal period. The breakfast meal period begins at 7am, the lunch meal period begins at 11am, and the dinner meal period begins at 4pm. To change an order after it's placed, cancel the order and place a new order.

You can pre-order non-patient meals through Guest Food Ordering. You will have to create an account and pick up your order from the cafeteria. Guest meals are not free.

• Tap

  Guest Food Ordering

  , then select “Pick up” and your pick-up location.

• Use the arrows above the menu options to choose the day for your meal order.

• Tap an item on the menu to choose available options. Then tap “Add to Order” at the bottom of the window to add the item to your cart.

• After you have selected items for your guest meal, tap the bag icon at the top of the screen to checkout.

• Login or create an account to complete your order.

• After you submit your order, pick up your meal at your chosen time and place.

While you’re in the hospital, you might talk with your hospital care team using a video program on your Bedside tablet. A member of your care team will let you know when you should use Video Visits and will help you get set up.

Learn more about our on-site hospital amenities to make your child’s experience and yours as pleasant as possible, including gift shops, dining options, ATMs, and much more.